Fresh Designs for a Modern Home
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Shopping Process

Shopping at Halonilta (hereinafter referred to as “we”) is easy and convenient. With just a few simple steps, you can complete your order and have your favorite items delivered to your home. The following guide explains the entire shopping process, making each step clear and easy to follow.

1. Browse and Select

  • Explore our website to view a wide range of outdoor furniture, sofas, rocking chairs, and sets.
  • Click on a product to see detailed information, including size, material, color, and stock availability.
  • Choose the desired quantity and specifications, then add the product to your shopping cart.

2. Enter Order Information

  • Go to your shopping cart and review your items, quantities, and prices.
  • Fill in your shipping address, recipient name, and contact information.
  • Once confirmed, proceed to the payment step.

3. Make Payment

  • Payment methods include credit cards (American Express, Mastercard, VISA, etc.) and other online payment options.
  • Please ensure your payment information is accurate to complete your order smoothly.
  • After payment, a confirmation email will be sent, including your order number and payment details.

4. Order Processing and Shipping

  • We typically process orders within 1–3 business days.
  • Orders of 100 AUD or more (including 100 AUD) qualify for free shipping; orders under 100 AUD incur a flat shipping fee of 6.99 AUD.
  • After shipping, the estimated delivery time is 6–8 business days. Actual delivery may vary due to logistics or other uncontrollable factors.
  • You can track your shipment anytime on the website’s “Order Tracking” page using your order number and contact information.

5. Receiving and Inspecting Your Order

  • Upon delivery, please check that the package is intact.
  • If you notice any damage or discrepancies with your order, contact us immediately.
  • If you wish to return or exchange an item, please do so within 30 days following our Returns & Exchanges Policy, and use the return label included in the package.

6. Returns, Exchanges, and Refunds

  • Once returned items are received, they are usually inspected within 1–3 business days.
  • Eligible refunds will be returned to the original payment method within 10–12 business days.
  • If a refund is not received within the estimated timeframe, please contact us for assistance.