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Terms of Service

 

Halonilta (hereinafter referred to as “we”) provides a safe and efficient online shopping experience. This Terms of Service outlines the rules for using our website, user rights, order handling, and other important matters, helping you understand all processes and responsibilities clearly.

1. Introduction and Scope

This policy applies to all activities on the Halonilta website, including browsing, placing orders, making payments, and using related services. It applies regardless of how you access the website.

2. User Accounts and Website Responsibilities

  • Users must provide accurate and complete registration information and keep their account credentials secure.
  • We are not responsible for any loss resulting from account misuse or information leakage.
  • Users must comply with website rules and not use the website for illegal or infringing activities.

3. Products, Stock, and Pricing

  • We strive to ensure the accuracy of product information, stock levels, and pricing displayed on the website, but occasional errors may occur.
  • If products go out of stock, prices are updated, or other information changes, we reserve the right to adjust orders before confirmation.

4. Orders and Payments

  • All orders are considered valid once payment is completed.
  • Payment methods include, but are not limited to, credit cards and other online payment options.
  • Users are responsible for ensuring that their payment information is accurate and secure.

5. Shipping Policy

  • Shipping Fees: Orders of 100 AUD or more (including 100 AUD) qualify for free shipping; orders below 100 AUD incur a flat shipping fee of 6.99 AUD.
  • Processing and Delivery Times: After an order is processed, the estimated overall delivery time is 6–8 business days, with processing typically taking 1–3 business days. Actual delivery may vary due to logistics or other uncontrollable factors.
  • Users can track shipments using the order number and contact information on the website’s “Order Tracking” page.

More details can be found in our Shipping Policy.

6. Order Cancellation Policy

  • Orders can be canceled directly within 48 hours of placement, provided they have not been shipped.
  • Orders placed more than 48 hours ago or already shipped cannot be canceled directly. In such cases, return and refund procedures apply; please refer to our Returns & Exchanges Policy.
  • Cancellation requests are reviewed promptly by our customer service team. Once confirmed, you will be notified immediately, and the refund process will begin.
  • Refunds are typically returned to the original payment method within 10–12 business days.

Please see our Order cancellation policy for more details.

7. Returns and Exchanges Policy

  • Returns or exchanges are allowed within 30 days from the date you receive the product.
  • Please pack the product carefully along with all accessories, materials, and the return label included in the original packaging, and send it to the return address provided by us.
  • The package also includes a return form and prepaid label, along with the invoice and any other materials. Please keep these for your return.
  • Return processing typically takes 1–3 business days, depending on order review and product inspection.

For more details, please refer to our Returns & Exchanges Policy.

8. Refund Policy

  • Refunds will be returned to the original payment method, including American Express, Mastercard, VISA, and other credit/debit cards.
  • Expected processing time is 10–12 business days, depending on your bank.
  • If the refund is not received within the estimated timeframe, please contact us for assistance.

9. Disputes and Governing Law

  • We comply with Australian law, including applicable data protection standards.
  • Any disputes arising from services or transactions will be governed by Australian law.
  • We reserve the right to update this policy at any time and will notify users of any relevant changes.

10. Privacy and Data Protection

  • We collect and use your personal information in accordance with Australian privacy regulations. For details, please refer to our Privacy Policy.
  • Users have the right to access, correct, or delete their personal information and may withdraw consent at any time.

11. Intellectual Property

  • All website content, product images, and copywriting are owned by us and may not be used for commercial or non-commercial purposes without permission.
  • Users may not copy, distribute, or alter website content without authorization.

12. Limitation of Liability

  • We are not liable for losses caused by force majeure or third-party logistics delays.
  • Users are responsible for losses caused by incorrect operation, account compromise, or misinformation.

13. Modifications to Terms of Service

  • We reserve the right to modify this Terms of Service at any time. Changes will be published on the website and take effect immediately.
  • Continued use of the service constitutes acceptance of the latest terms.

14. Contact Information

If you have any questions about this policy or our services, please contact us:

Address: 120 OAK ST, REIDSVILLE, GA 30453-4713, United States
Customer Service Phone: +1 (914) 419-5091
Customer Service Email: support@halonilta.com
Service Hours: Monday to Friday, 10:00–18:00 (Australia/Sydney, AEST/AEDT)